RESPONDING TO CLIENTS NEEDS THROUGH THE MAUNLAD PROGRAM
Posted by CQSalazar on Jul 20, 2012 in Feature Stories | 14 commentsThe TSPI Maunlad Program, which was first launched in Taguig and Biñan branches in 2009, was an attempt to respond to clients’ needs for an individual loan program that supports their growing business.
Maunlad Program is a cash flow-based individual lending program secured through co-makers and/or collateral. It is designed to support the growth of clients’ business by offering P30,000-P150,000 for additional working capital, acquisition of business assets and business site improvement. It has flexible loan repayment terms of up to 24 months. Instead of weekly meetings, monthly visits are conducted and quarterly entrepreneurship skills will be offered to the clients. The program targets both existing group loan clients and balik-TSPI clients with growing businesses.
The Maunlad Program Brochure: Higher loan amounts and more flexible repayment terms are just two of the exciting features of the Maunlad Program.
The best practices and challenges in offering individual loans in the two pilot branches became the stepping stone for the Maunlad Program enhancement and rollout.
“We realized there were a lot of risks involved in individual lending but we know that we needed to address them if we are to deepen our service to our deserving clients,” shares Aquilina Onesa, TSPI director for Product Development.
In July 2011, the enhanced Maunlad Program was re-launched in three branches which served clients in Antipolo, Taguig and Malabon areas.
Credit officers were trained and designated to handle processing of Maunlad loans, a new accounting system had to be developed for proper management, the incentive system was reviewed and regular monitoring and evaluation was conducted.
The last quarter assessment of Maunlad Program gave birth to another program intended for those clients who are ready to graduate from the group loan but too early for a collateralized individual loan program.
Thus, Masikap Program, a non-collateralized individual lending program was conceptualized and set for product development. TSPI recognizes the support from Opportunity International Australia during the product development process, particularly for the individual lending programs.
While the Maunlad Program is still in its infancy, TSPI is optimistic about how it can deepen its impact in the communities it serves.
Nanay Edna Bariso is one of the Maunlad Program clients in the Taguig branch, pictured here in her TV retail and repair business establishment.
With inspiration from the success of our promising clients, the likes of Nanay Corazon Bautista and Nanay Jocelyn de Guzman, 2011 Citi Microentrepreneur of the Year awardees, TSPI looks to the future filled with optimism towards providing tangible microenterprise development opportunities for the entrepreneurial poor.
This article is a feature story in the 2011 TSPI Annual Report, written by Mr. Glenn Diaz, Writers Edge, Inc.
Do you have a savings program that go with these loan products? Is it a separate product?Is there a minimu amount for savings?What is the interest?Is it withdrawable? Are there conditions to be met before withdrawing the savings?
Thank you.
Hello! Thank you for your questions. Yes, our loan products have a savings program. May we know from what area you are from, so we could forward your inquiries to the nearest branch concerned? Thank you!
Hi, I would just like to follow up my inquiry, We’ve sent you an e-mail regarding your programs and services on the Contact Us section.
We’ve thought that you haven’t read it.
Please advise us on how you can help our business.
Thank you and God Bless.
Hi,
Thank you for following up on your inquiry.
May we ask po what business you are engaged in and from what area?
Thank you and God bless you too.
our business is just 10month old. its a material recovery facility(jnkshop). we are having a financial shortage right now due to some instances. are there any possibilities that your organization could help us? we love this business so much because it is an answered prayer. we don’t want to loose it. thank you so much and God bless
our business is just 10month old. its a material recovery facility(jnkshop). we are having a financial shortage right now due to some instances. are there any possibilities that your organization could help us? we love this business so much because it is an answered prayer. we don’t want to lose it. thank you so much and God bless
Good day! Thank you for reaching out to us Ma’am. May we know from what area you are from so we could endorse you to our nearest branch?
Thank you and God bless you too po!
were from cavite
May we know where in Cavite po Ma’am?
bucana malaki naic cavite po
but our business can be found at sapa naic cavite
Thank you po Ma’am! Our nearest branch to your business’ area of operation is located at Tanza. The complete branch address is 2nd Floor, Mark Bldg., # 219 Soriano Hi-way, Daang Amaya, Tanza, Cavite. You may contact the branch at 885-270. Thank you po and God bless you po!
thank you so much for accommodating my concern. God bless and more power to your organization
You are most welcome po Ma’am! God bless you too!