FURTHERING PROGRAMS FOR BUSINESS RECOVERY AND MEMBERSHIP RECOVERY

Author Posted on Categories News   Leave a comment on FURTHERING PROGRAMS FOR BUSINESS RECOVERY AND MEMBERSHIP RECOVERY

Lockdown and prolonged community quarantine paved the way for businesses within the community to find a new niche. Sari-sari store owners, fish and vegetable ambulant vendors, direct sellers eventually saw new opportunities and strategies to sustain and grow their livelihood. More so, many of them were also inspired to be of service to the community through their business.  To continue helping, TSPI offered new loan programs and further enhanced its processes to align with the needs of the clients, especially … Continue reading “FURTHERING PROGRAMS FOR BUSINESS RECOVERY AND MEMBERSHIP RECOVERY”

EXTENDING SUPPORT THROUGH GRACE PERIOD

Author Posted on Categories News   Leave a comment on EXTENDING SUPPORT THROUGH GRACE PERIOD

TSPI adhered to the directives of the National Government to provide moratorium on loan payments under the Bayanihan to Heal as One Act (Bayanihan 1) and Bayanihan to Recover as One Act (Bayanihan 2). Financial institutions including microfinance NGOs were mandated to provide clients with a 30-day mandatory grace period either for all loans with principal or for interest within the community quarantine period, or both. Additional 60 days were given to clients who were affected financially by the pandemic.  … Continue reading “EXTENDING SUPPORT THROUGH GRACE PERIOD”

OPPORTUNITY IN TIME OF ADVERSITY

Author Posted on Categories Client Story, Success Stories   Leave a comment on OPPORTUNITY IN TIME OF ADVERSITY

“Lagi kong kasama and Diyos sa lahat ng nangyayari at laban ko sa buhay.” (God is always with me in every situation and in every struggle of my life.) – Nanay Margarette – Nanay Margarette runs a small business with a capital of Php 1,000. She sells different kinds of street food and snacks within her community. However, when the community quarantine was declared in March 2020, she had to temporarily stop the operation of her livelihood. Nanay Margarette’s family … Continue reading “OPPORTUNITY IN TIME OF ADVERSITY”

BLESSED TO BLESS OTHERS

Author Posted on Categories Client Story, Success Stories   Leave a comment on BLESSED TO BLESS OTHERS

“Upang magtagumpay ang kabuhayan, disiplina, sipag, tiyaga at tamang diskarte ang kailangan.” (To have a successful livelihood, discipline, industriousness, perseverance and good strategy are needed.) – Nanay Luz- Nanay Luz is blessed with three growing businesses. She runs a Food Catering Service for special events in their locality and in other areas in Tarlac. She also has an eatery that serves 20-25 recipes for an average of 100 customers per day. It also accepts online orders & does delivery services. … Continue reading “BLESSED TO BLESS OTHERS”

AGENT OF LOVE AND SERVICE

Author Posted on Categories Client Story, Success Stories   Leave a comment on AGENT OF LOVE AND SERVICE

“Nagpapasalamat ako sa TSPI at sa mga taong nagbigay ng tiwala.  Hindi man ganoon kadali ang trabaho ng isang officer at TAAS agent, pinanghahawakan ko lagi ang tiwala ng mga tao at ng TSPI sa akin at yun ang mahalaga.” (I thank TSPI and everyone who trust in me. Though is it not easy to be a TAAS agent, I keep holding on to the trust that was given me by TSPI and the people around me, that is what … Continue reading “AGENT OF LOVE AND SERVICE”

A HELPING HAND IN TIMES OF CRISIS

Author Posted on Categories Client Story, Success Stories   Leave a comment on A HELPING HAND IN TIMES OF CRISIS

“Kahit mahirap,  life must go on. Tuloy pa rin ang laban sa awa ng Diyos.” (Though hard, life must go on. We continue to fight, by God’s mercy.) – Nanay Noveva Nanay Noveva Sucalo’s passion for cooking motivated her to start her own business in November 2015 at the age of 38. With her start-up capital of Php 50,000, she renovated a place in Balili, La Trinidad, Benguet and launched her eatery business. In 2017, she joined TSPI Kabuhayan Program … Continue reading “A HELPING HAND IN TIMES OF CRISIS”

TRANSFORMED TO SERVE OTHERS

Author Posted on Categories Client Story, Success Stories   Leave a comment on TRANSFORMED TO SERVE OTHERS

“Dahil sa Panata at sa Usapang Paglago ng TSPI na itinuturo sa amin, naisip ko na ayusin ko ang aking sarili dahil ako rin naman ang nahihirapan.  Pinipilit ko na ngayong gawin kung ano ang nasa kasulatan. (Learning from the TSPI member pledge and Usapang paglago module that is regularly shared with us, I decided to put my life in order, because it is also me who suffer. I am now trying my best to obey God’s word.) ”– Nanay … Continue reading “TRANSFORMED TO SERVE OTHERS”

Offering excellent customer service

Author Posted on Categories Feature Stories   Leave a comment on Offering excellent customer service

TSPI established its customer care service system for easy access and quick response to concerns of clients, including prospective and withdrawn clients. It has defined guidelines to ensure quick and proper response within 24 hours or within 5 days for complex concerns from the time the concern/s were communicated.  A Customer Care Service Manager also ensures that these are processed and translated into policy recommendations. The status of individual concerns is monitored and reported to respective Team Heads on a … Continue reading “Offering excellent customer service”

Hand-holding and keeping the connection with clients and employees

Author Posted on Categories Feature Stories   Leave a comment on Hand-holding and keeping the connection with clients and employees

TSPI values connection with its clients and employees. Checking on everyone’s condition was an instant response to the lockdowns through regular “kamustahan” by mobile phones and online platforms.  Though it appeared restricting from the start, it eventually paved the way for “borderless” connection with its clients and employees through virtual platforms.  The restrictions in face-to-face client center meetings led to a more accessible “just a click away” chat groups and other virtual meeting platforms.  Everyone got used to the terms … Continue reading “Hand-holding and keeping the connection with clients and employees”

APPEND LEADERSHIP CONFERENCE 2021

Author Posted on Categories News

https://youtu.be/zj_PA5y3f8Q TSPI hosted the first ever virtual leadership conference for the Alliance of Philippine Partners in Enterprise Development, Inc. (APPEND) Network on November 11 & 12, 2021. Over 800 leaders from various microfinance organizations across the country participated in the 29th APPEND Leadership Conference (ALC).  The challenges faced by the microfinance industry amidst the pandemic strengthened the bond and the brotherly love in the APPEND family. The ALC theme taken from Hebrews 13:1 which encourages everyone to “let brotherly love … Continue reading “APPEND LEADERSHIP CONFERENCE 2021”