The purpose for which the Association was formed is to extend financial assistance to the members and the immediate members of their families in the form of death benefits, medical reimbursement, pension, loan redemption assistance, disability benefit and other services for the benefit of the members.
The organization aims to achieve the following for the next three years:
Year 1: Jan 2020 – Dec 2020
Governance and Customer Service
1.Reorganize towards market driven organization.
2.Focus on customer servicing (using different delivery channels including social media).
3.Streamline operations (maximize outsourcing).
4.Establish Regional Offices (RO).
5. Manualize policies and procedures.
Year 2: Jan 2021 – Dec 2021
Operations and Technology and HR Development
1.Partner with FinTech companies for automation and digitalization.
2.Collaborate with TSPI on MBA MITS plans.
3.Integrate microinsurance processes and operations and product development with TSPI NGO.
4.Adopt social media to boost TSPI MBA product and services awareness.
5.Create TSPI MBA Training and Development Plan for key positions.
Year 3: Jan 2022 – Dec 2022
Market Niche Creation
1.Simplify application and processes.
2.Automate MIS management and regulatory reports.
3.Create market niche for new member profiles.
4.Execute integrated TSPI and TSPI MBA social development programs.
5.Standardize Field Personnel, goals, duties and responsibilities.