Category: Feature Stories

NEWSLETTER SAMBAYANIHAN URBAN GULAYAN https://tspi.org/newsletters-urban-gulayan/

Sambayanihan was derived from two words, “Samba” and “Bayanihan”, these were used to describe how service was delivered to members during the pandemic. It means helping one another and working together to serve others for God’s glory.  Hand-in-hand, TSPI collaborated with three organizations to help our clients get by in terms of their essential needs.  TSPI- Mutual Benefit Association, Inc (TSPI – MBAI) distributed Php 1M worth of hygiene kits (alcohol, face mask, soap and disinfectant) to 14,199 members and … Continue reading “Partnering with organizations who share the mission – Sambayanihan”

TSPI established its customer care service system for easy access and quick response to concerns of clients, including prospective and withdrawn clients. It has defined guidelines to ensure quick and proper response within 24 hours or within 5 days for complex concerns from the time the concern/s were communicated.  A Customer Care Service Manager also ensures that these are processed and translated into policy recommendations. The status of individual concerns is monitored and reported to respective Team Heads on a … Continue reading “Offering excellent customer service”

TSPI values connection with its clients and employees. Checking on everyone’s condition was an instant response to the lockdowns through regular “kamustahan” by mobile phones and online platforms.  Though it appeared restricting from the start, it eventually paved the way for “borderless” connection with its clients and employees through virtual platforms.  The restrictions in face-to-face client center meetings led to a more accessible “just a click away” chat groups and other virtual meeting platforms.  Everyone got used to the terms … Continue reading “Hand-holding and keeping the connection with clients and employees”

Webinars for clients TSPI believes that continues learning and motivation is essential for its clients, especially with the serious effect of the current crisis in their business. Some clients need to learn how to manage their business well and others even need new income-generating opportunities to be able to recover financially. Webinars for clients. “Tindahang Level-Up, Kabuhayang Pop na Pop” webinar is intended to teach sari-sari store owners with basic skills and proper attitude to effectively manage their variety stores.  … Continue reading “Webinars for clients & employees”

Rice for senior citizen clients and community members in Metro Manila branches. Rice distribution project for senior citizens in 9 TSPI branches in the National Capital Region was made possible with the heartfelt support from the Wholistic Transformation Resource Center Foundation, Inc. (WTRC), a long-time partner of TSPI. A total of 75 sacks of rice (50 kg. per sack) were delivered in TSPI head office last May. They were distributed in three-kilogram pack per beneficiary by the branch staff. During … Continue reading “Rice Subsidy for Senior Citizens”

Gulayan Kabuhayan Project for Dumagat Farmers of Antipolo  The partnership between TSPI and Mt. Purro Nature Reserve Foundation Inc. (MPNR) paved the way for the Gulayan Kabuhayan Project for the indigenous people (Dumagats) of Brgy. San Jose, Antipolo, Rizal. The project is implemented in collaboration with the Dumagat Elders and Chieftains, who endorsed the farmers to the program. Mr. Alberto M. Malvar, founder of MPNR and one of the Dumagat Elders, is also part of the TSPI Board of Trustees.    … Continue reading “Gulayan Kabuhayan for Dumagat Farmers”